Privacy Policy

Privacy Policy for StudySync Africa

Effective Date: 1st July 2025

At StudySync Africa, accessible from studysync.africa, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile app and website. By using StudySync Africa, you agree to the practices described in this policy.

1. Information We Collect

We collect data to provide you with a seamless and secure school management experience. The types of information we may collect include:

a) Personal Information

When registering or using our services, we may collect:

  • Names, email addresses, phone numbers, and login credentials.

  • User roles (e.g., administrator, teacher, parent, or student).

b) School Data

To deliver our services effectively, we collect:

  • Student information (e.g., names, grades, attendance records, and performance reports).

  • Teacher and staff details for administrative purposes.

  • Parent contact information for communication.

  • Financial information for fee management and transactions.

c) Device & Usage Data

  • Device identifiers, IP addresses, browser type, operating system, and usage statistics.

  • App interaction data to enhance performance and user experience.

d) Location Information (Optional)

If enabled, we may collect location data for features like attendance verification.

2. How We Use Your Information

We use the collected information to:
✅ Provide and maintain our services.
✅ Automate school administrative tasks.
✅ Facilitate communication between schools, teachers, parents, and students.
✅ Process secure transactions and payments.
✅ Improve user experience and develop new features.
✅ Comply with applicable laws and regulations.

We do not sell or rent your personal information to third parties for marketing purposes.

3. Sharing Your Information

Your data may be shared in the following cases:

  • With Authorized School Personnel: To perform core app functions.

  • With Service Providers: For payment processing, cloud hosting, and analytics, under strict confidentiality agreements.

  • For Legal Reasons: If required to comply with laws or protect the rights and safety of users and the platform.

4. Data Security

We take strong measures to secure your data:

  • Encrypted communication (SSL/TLS) and secure data storage.

  • Role-based access control to restrict sensitive data to authorized users.

  • Regular security assessments and updates.

While we employ industry-standard security practices, no system is completely immune to risks.

5. Your Rights

As a user, you have the right to:
✅ Access and update your personal information.
✅ Request deletion of your data (subject to contractual and legal requirements).
✅ Withdraw consent where applicable.
✅ Request a copy of the data we hold about you.

To exercise your rights, please contact us at support@studysync.africa.

6. Data Retention

We retain information only as long as necessary for the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Third-Party Services

Our platform may link to or integrate with third-party services like payment gateways. These third parties have their own privacy policies, and we encourage you to review them.

8. Children's Privacy

We recognize the importance of protecting children's data:

  • All student data is provided by authorized school personnel.

  • Parents/guardians can request access to or correction of their child’s data through their school or by contacting us directly.

9. International Users

If you are accessing our services from outside Africa, please note that your information may be transferred and stored in countries with different data protection laws.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. All updates will be posted on studysync.africa, and significant changes will be communicated via email or in-app notifications.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, contact us:

📧 Email: support@studysync.africa
📞 Phone: +233-242-630-886
🌐 Website: studysync.africa